COOLTOURS PRIVACY POLICY - last updated May 25th, 2018 -



At Cooltours, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.


1. Who we are

Cooltours is an Italian registered trade mark provider of limousine driving services, fully licensed and based in Tuscany - Italy

The owner and only controller of your information is Anna Maria Madaffari.

You can always reach us via:

- Email - cooltoursbyanna@gmail.com
- Mobile: 0039 347 70 71332
- Mail: Via di San Quirico 20, 50064 Incisa Valdarno (Firenze) 


2. Collection of your personal data

In the course of our business, we collect personal data you give us directly.

The personal data we collect about you may include: your name, email address, postal address, phone number, billing information, reservation details and other information you may provide about yourself to our site mainly by filling the contact form.

You can choose not to provide personal data to us, but in general some personal data about you is required in order for you to receive the driving services purchased.

We receive and store any personal data you enter on our websites or give us in any other way.

For example, in order to purchase services, it is necessary for you to disclose personal data, including your name, address (partial or whole), email address, phone number, credit card details and other personally identifying information. If you do not provide personal data when purchasing one of our services, we cannot confirm your purchase or facilitate your booking.

3. How we use your personal data

We use the personal data that we collect about you only for specific purposes: to offer our services to you, to communicate with you about your services request, to respond to, or follow up on, your comments and questions, and otherwise provide customer service, notify you about changes to our terms or privacy policy, maybe to ask you to leave a review one time only, administer and protect our business and to resolve disputes or troubleshoot problems.


4. With whom we share your personal data

Cooltours is an indivudual company and we do not share any data you provided with any third parties and we do not share or spread your data with other parties/potential partners.

At the moment of the booking a deposit can be required and paid through Paypal or SumUp  so please make sure you refer to their Privacy Policy and not to Cooltours Privacy Policy.


5. How long will we retain your personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure or your personal data, the purposes for which we process your personal data and the applicable legal requirements.


6. Your rights

You can check, supplement and update the information you have provided to us, or you can choose to delete your data, in each case by contacting us at cooltoursbyanna@gmail.com.

In accordance with applicable law, you may also have the right of access, the right of rectification, the right to erasure, the right to restriction of processing, the right to data portability and the right to object. Please find below more details and information on how and when you may be able to exercise your rights. Where such rights exist, we will respond to your request within one month, but have the right to extend this period with two months.

In accordance with applicable law, you may have the following rights with regard to your personal data:

The right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

The right to request to correct your data if they are inaccurate. You may also supplement any incomplete data we have, taking into account the purposes of the processing.


7. How we protect your personal data


At Cooltours we seek to maintain the integrity and security of your personal data. We have implemented and maintain appropriate physical, administrative, technical, and organisational measures to protect the personal data you provide us against unauthorized or unlawful access, use of disclosure, and against accidental loss, damage, alteration or destruction.

We seek to store your personal data in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal data.

However, no data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the personal data you provide to us will be secure at all times.

Cooltours will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether this was related to the data transmissions from or to Viator and let you know what steps can be taken and have been taken to help rectify the problem.


8. Information concerning minors

Cooltours is a general audience site and does not offer services directed to children. We do not knowingly collect data relating to minors. Should an individual whom we know to be a child under age 16 send personal data to us, we will delete or destroy such data as soon as reasonably possible.